Refund Policy
Refund Policy
Last updated: May 2, 2026
At CleanNestly, we want you to love what you ordered. If you're not completely satisfied, we're here to help.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return for a full refund.
Eligibility
- Item must be unused, in its original packaging, and in the same condition you received it.
- You must have proof of purchase (order number or receipt).
- For hygiene reasons, used cleaning products are not eligible.
How to Request a Refund
- Email us at support@cleannestly.com with your order number and reason for return.
- We'll send you return instructions within 1–2 business days.
- Once your return is received and inspected (3–5 business days), we'll process your refund.
Refund Processing
Approved refunds are credited to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrived damaged or defective, contact us within 7 days with photos. We'll replace or refund — no return required.
Late or Missing Refunds
If you haven't received your refund after 10 business days, check your bank account, then your credit card company. If the issue persists, contact support@cleannestly.com.
Exchanges
Need a different size or color? Email support@cleannestly.com and we'll help you swap.
Contact Us
CleanNestly
Email: support@cleannestly.com
Address: rue de la Sève, J6J 0B3, Quebec, Canada